SHIPPING & RETURNS
SHIPPING POLICY
Each Tagelharpa is handcrafted with care. Please allow 21 days for the creation of your instrument before it is ready to be shipped.
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Shipping Times:
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Within Europe: Shipping typically takes about 5 business days.
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Rest of the World: Shipping can take up to 15 business days depending on your location.
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We offer free worldwide shipping via UPS, ensuring your instrument arrives safely, no matter where you are. Once your order is shipped, you will receive a tracking number to follow its journey.
If you have specific shipping requests or need expedited delivery, feel free to contact us.
RETURN & EXCHANGE POLICY
We are committed to the quality of our handcrafted instruments. If for any reason you are not fully satisfied with your purchase, we offer a straightforward return and exchange policy:
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Damaged or Faulty Instruments: If your instrument arrives damaged or defective, please notify us immediately. We will arrange for a replacement or refund, and cover all return shipping costs.
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Return Shipping: While we offer free shipping for the initial delivery, return shipping costs are the customer’s responsibility.
For any inquiries about shipping or returns, don’t hesitate to reach out to us at the contact sectio. We’re happy to help!